Your voice can now be heard anywhere
myCloudPBX is constantly evolving | Never again be locked into ageing technology
myCloudPBX is constantly evolving so you’ll never again be locked into ageing technology
Being cloud-hosted means myCloudPBX offers the benefit of always enjoying features and improvements of the latest version
Control
Complete Online Dashboard Control
Security
Secure Cloud Infrastructure
Support
24/7 dedicated Australian support
Mobility
Flexible solution to communicate from
wherever you are
Easy Management of Telephony Infrastructure
Person to person voice engagement remains the primary channel where business decisions are made.
The speed at which business now moves means that the ability to adjust and scale is more important than ever.
Benefits, Scalability and Flexibility
myCloudPBX has many benefits that will help power your business telephony needs. These include:
- Instant deployment of additional users via the myECN Portal
- Scale up or down - add, remove, and modify users in real time
- Categorise and group users as offices or teams
- Perfect for mobile and international workers, as well as virtual offices where employees can connect over the Internet
- No more purchasing phone lines and experiencing installation lead times
- Instantly manage users and phone system configuration through the myECN Portal
- Smartphone and tablet integration
- Flexible and powerful call handling options
Management Reports
myCloudPBX provides a wealth of management reporting through myECN’s reporting dashboard including:
- Average call length (per individual users or call groups)
- Average ring time to answer
- Call volumes (per individual users or call groups)
- Abandoned calls
- Total call counts (inbound and outbound)
Custom Management Dashboard
Management dashboards provide critical information about your myCloudPBX system in real-time. Call queues, call status and call statistics widgets are all viewable at a glance and can be displayed as management reports or broadcast to display panels for large format display.
Find out why myCloudPBX is a good fit for your business
Key Features
Smart Calling
Allows you to never miss a call again by forwarding calls to your mobile and your extension simultaneously.
Holiday Call Routing
Users can configure pre-set holiday conditions. These conditions, when matched, will send the call to a pre-configured action, such as Voicemail with a Christmas message for example. Once configured, the condition can be used on as many call routes as needed, easily.
Call Reporting & Logs
The myCloudPBX reporting dashboard allows users to view and download the call records and other statistics for all calls.
Virtual Fax
The Virtual Fax add-on is an advanced feature providing the facility to send and receive a fax electronically and have it sent/delivered by email to a nominated Email address.
Conference Rooms
The ECN conference bridge allows you to host conference calls with as many callers as you need.
Valet Parking
Instead of transferring calls to another extension, calls can be placed into a valet park slot and retrieved from another extension.
Emergency Routing
In the instance your main extensions are offline, eg. power outage; calls can be redirected to any phone number (both on and off platform), or to any other part of your call flow; voicemail etc. If a call goes to emergency routing, you can even be notified via email.
Call Recording Encryption
For additional security, a user generated public key can be provided, myCloudPBX will encrypt call recordings using your provided public key limiting access to only the private key holder.
Smartphone Integration
The softphone is a downloadable application designed to replace or supplement your desk phone. Using the softphone, you can make or receive calls from anywhere as if you were in the office. By enabling the softphone on your extension, you are agreeing to the softphone add-on fee being charged monthly for this extension.
Other Features
check_circle_outlinePrivate caller ID
check_circle_outlineCall Transfer
check_circle_outlineCustomised Dashboard Widgets
check_circle_outlineEavesdropping
check_circle_outlineCall Queues
check_circle_outlineAnnouncements
check_circle_outlineVirtual Extensions
check_circle_outlineAuto-Attendant (IVR)
check_circle_outlineAdvanced Outbound Caller ID
check_circle_outlineCall Recordings
check_circle_outlineCall Waiting
check_circle_outlineCustom Music On Hold
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